An alarm system that has not been serviced is an alarm system you cannot trust. Regular maintenance catches failing batteries, faulty sensors, and communication issues before they leave you unprotected.
Alarm systems are not set-and-forget. Batteries degrade, sensors drift, environmental changes affect detection patterns, and communication modules need firmware updates. Without regular servicing, an alarm system can develop faults that are invisible until the moment you need it to work, and then it does not.
Some insurers ask for evidence of annual alarm servicing — check your policy wording for what it requires. A simple annual service visit keeps the system working when you need it.
Our alarm service visits are thorough and methodical. We test every component so you can trust your system is ready when you need it.
Check panel operation, firmware version, event log for recurring faults, and verify all programmed settings are correct. Update firmware if required.
Load-test the panel backup battery to confirm it can sustain the system during a power outage. Replace if below acceptable voltage. Test wireless sensor batteries.
Walk-test every motion detector and trigger every door/window contact to confirm detection. Check alignment, sensitivity, and coverage patterns.
Test internal and external sirens to confirm they activate and produce the correct output level. Check siren tamper switches and backup batteries.
Send test signals to the monitoring centre to confirm both primary (IP) and backup (cellular) communication paths are operational.
We walk you through what was tested, any issues found, and our recommendations at the end of the visit. A written service report can be scoped and quoted if you need one.
Australian Standard AS 2201 covers the design, installation, and maintenance of intruder alarm systems. For commercial properties, AS 2201 may be referenced by your insurer, lease, or operating licence — check what yours asks for.
AS 2201.1 specifies that alarm systems should be inspected and tested at intervals not exceeding 12 months. The standard defines specific test procedures for sensors, communication paths, sirens, and panel functions.
Rather than remembering to book a service each year, let us take care of it. Our service plans include scheduled annual visits, priority callouts, and discounted parts.
A single comprehensive service visit covering all testing and maintenance outlined above. Ideal for residential systems.
Annual service plus priority scheduling and discounted parts and labour. Designed for commercial clients who depend on their alarm every day.
For businesses with multiple locations across Adelaide. Centralised service scheduling and account management.
We service alarm systems from all major manufacturers. Whether your system was installed by us or another company, we can maintain it.
Bosch
DSC
Paradox
Ajax
Ness
Hills
Honeywell
Inner Range
Hikvision
Texecom
Crow
Qolsys
At minimum, annually. AS 2201 requires inspection at intervals not exceeding 12 months. High-use commercial systems or systems in harsh environments may benefit from six-monthly checks.
Yes. We service all major alarm brands regardless of who installed them. We will assess the system, perform all necessary testing, and walk you through the results.
A residential alarm service typically takes 45 minutes to 1 hour. Commercial systems take 1 to 3 hours depending on the number of zones and complexity of the installation.
The cost depends on the battery size your panel uses. We carry common battery sizes and can replace them during the service visit in most cases, and we confirm the price before fitting.
We place the system into test mode before performing any sensor or siren testing. The siren test is brief and we coordinate with your monitoring centre to avoid a false dispatch.
Most commercial insurance policies require annual alarm servicing. Some residential policies do too, particularly for higher-value properties. Check your policy wording or ask your broker. Service documentation can be scoped and quoted if your insurer asks for it.
Book an annual service and make sure your system is ready when it counts.